As part of piloting the European City Index, the Transparent Cities program assessed how well cities’ e-services align with European standards. Dnipro scored 56 out of 100.

Analysts assessed cities against 40 indicators (maximum score: 100 points). The average level of compliance across the 11 cities was 49.8%. Dnipro met 21 out of 40 indicators, earning 56 points, and placed behind Kyiv (70), Lviv (63), and Kharkiv (58). 

This result seems logical: Dnipro has a well-developed ecosystem of services for everyday needs and interaction with the authorities but lacks digital solutions in areas that require cross-sector coordination (local statistics, healthcare, energy efficiency, social services).

What Dnipro can be proud of

The eDnipro app

Dnipro is one of only a few pilot cities with a comprehensive mobile app (eDnipro). In the sample, only four cities have such an app: Dnipro, Kyiv, Odesa, and Kharkiv. This immediately gives Dnipro an advantage over some competitors, including Lviv: under the methodology, the absence of a comprehensive app means losing points (14 out of 100).

In other words, Dnipro is able to bring services together into a single system (rather than forcing residents to google dozens of pages), which aligns with the European logic of being people-centred.

A “single entry point” as an advantage

Dnipro is one of five cities where the “single entry point” principle was recorded as implemented (a dedicated section/site with up-to-date links to services). For users, such a hub is often more important than the presence of separate, fragmented solutions.

However, the section on Dnipro’s official website is titled “Services for residents”, which significantly narrows perceptions of the online options available. As a result, services that are not associated with classic service delivery are left out. With a broader title— “Services and tools for residents”— it would be logical to include links in this section to the City Council Documents, Dnipro Open Data Portal, Participatory Budgeting, the eDnipro mobile app, and other digital tools already in place.

Participation and feedback services 

Dnipro provides a basic set of services that directly support implementation of the Ukraine Facility Plan: e-petitions, digital tools for inquiries/contact center, transport services (vehicle tracking, cashless payments), education services (kindergarten registration/queues), online booking for Administrative Service Centers, etc.

At the same time, residents say that while these tools formally exist, in their view they do not work properly. There are questions, for example, about how e-petitions function. Residents also say that paying for transport has its own difficulties, which is confirmed by the description on the city council website.

What should Dnipro City Council focus on first?

Local statistics: no public data in dashboard format

One key gap is the lack of simple e-services for local statistics (public dashboards). Experts stress that this is not about “pretty visualizations”, but about the city’s ability to share basic information about the community: demographics, budget, housing and utilityy services, infrastructure, safety, energy management, education, healthcare, culture, etc.

Overall, one conclusion of the pilot study is that cities rarely turn open data into user-friendly tools. Dnipro is therefore advised to follow the example of Kyiv’s public dashboards or Lviv’s “City Panel”—successful models of a data-driven approach.

Safety and barrier-free accessibility: not enough interactive maps based on open data

For services that are critical during wartime, Dnipro should: 

• update an interactive shelter map based on an open dataset on protective structures (examples: Zaporizhzhia, Bila Tserkva);
• provide access to a map of facility accessibility for people with limited mobility, based on an open dataset on building accessibility (examples: Khmelnytskyi geoportal, LUN Barrier-Free Map);
• create an interactive map of investment sites (greenfield/brownfield) as a tool for economic resilience (examples: Lutsk, Khmelnytskyi).
  
  

These services can be developed using existing data. But without a management decision, they will not appear.

Healthcare: “the data exist, but the service doesn’t”

Dnipro is advised to create or connect existing services for:

• searching for medicines purchased with budget funds and checking their remaining stock (examples: Kyiv’s Medical Portal, eLiky);
• searching for medical equipment (example: “Krop Diagnost”).
  
  

This is one of the weakest areas across the sample: almost all cities lack such services, although the relevant data should be published pursuant to Cabinet of Ministers Resolution No. 835. For residents (especially during war), the absence of these tools means a direct loss of time and lower-quality access to healthcare services.

Energy efficiency and energy monitoring: a shared weakness

The same Cabinet of Ministers Resolution No. 835 provides that cities must publish information on utility consumption by municipal enterprises, institutions, and organizations. Typically, these data are recorded in energy monitoring software. However, almost none of the cities analyzed provide access to a service that aggregates these data. For Dnipro, the recommendation is to build its own dashboard based on energy monitoring data or provide access to interactive reports from the relevant systems (uMuni, Energoplan, etc.).

Wartime energy resilience and alignment with European approaches to sustainability increasingly push cities toward transparent energy data and better management of such data.

Social services: no digital “routes” for vulnerable groups

A general problem in the pilot is that not a single city published a separate list of social services that can be ordered online. For Dnipro, social protection has not become an object of digital transformation, so it is worth launching or creating:

• online booking for social protection units (examples: Lviv, Zaporizhzhia);
• on the website of the social protection unit, a table based on the Social Services Classifier, listing social services, information on providers, and markers showing whether services can be ordered online/offline;
• a separate page, “How to get a social service online”, with links to state services (Ministry of Social Policy Social Portal, “Disability Account”);
• a form for assessing the quality of social services (examples: Kyiv, Lviv).
  
  

E-consultations, e-surveys, and online appointments with city leadership

In terms of participation, Dnipro is advised to address three more “European” gaps:

• an e-survey and e-consultation service (or integration with E-DEM.Consultations);
• online booking for appointments with the mayor and deputy mayors;
• proper functioning of existing e-services (for example, e-petitions).

Transport ecosystem accessibility: a physical transport card

A separate practical shortcoming included in the list of recommendations is to ensure that users can obtain a physical transport card (examples: Zaporizhzhia, Lutsk, Lviv). Not all users are ready or able to rely solely on digital payment scenarios.

What do 56 points mean for Dnipro? 

Dnipro City Council already has a digital core in place: basic services for everyday needs, a “single entry point”, a comprehensive app, and established channels for engagement with residents. This delivers an above-average result and demonstrates the city’s ability to maintain and develop digital solutions even during wartime.

At the same time, areas remain weaker where digitalization goes beyond “convenience” and requires work in critical sectors—healthcare, social services, energy efficiency, safety, and inclusion. 

This matches the overall picture of the study: most cities have already implemented services related to transport, booking services at Administrative Service Centers, and e-petitions, but have not transformed open data into applied solutions for areas whose importance only grows during war.

Implementing the basic package of recommendations—particularly statistical dashboards, online tools in safety, social protection, and healthcare, as well as energy monitoring systems—creates real preconditions for Dnipro to move from the “above average” group to a stable group of leaders in future monitoring waves. 

Finally, the Transparent Cities program also assessed the openness of 10 regional centers and Kyiv using European good governance approaches and EU digital governance standards. The average performance across 40 indicators in openness and engagement with the public was 53.5%. The highest result was recorded for Dnipro—66 out of 100 possible points.